“Choose Your Own Adventure” Interactive e-Learning

Working with one of the world’s top global banks to re-launch and sustain application of their customer experience model, we created an interactive e-learning module, that draws on gamified principles to win customers and promoters. This “choose your own adventure” Interactive e-Learning course allows employees to choose their role, name and avatar, and to create their own customer adventure. They experience complex scenarios, where they can achieve the highest possible score by selecting the best option and receive instant feedback and improvement insights along the way, making this a highly interactive and fun-filled learning experience.