Change
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Change
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Reorganization
The Challenge
A National Media and Telecommunications company was merging its five IT businesses into one. Aside from the logistical and business challenges of this integration, the CIO also had concerns about the people side of change. How could she get her people to quickly adapt to all this change?
What was about to change?
After years of operations as separate IT units, five IT businesses were about to become one. Further, all IT employees would now have to travel further to a new location so that everyone could operate out of one location. New travel requirements, new colleagues, new location. The CIO had to get this right!
The Shape of Change
Every client experience creates change on both sides of the table. Here's how change took shape for this project.
Experience
Telling someone how to do something isn't the gold star approach to change management. With over 25 years in more than 70 countries helping organizations large and small empower their employees to adapt, adopt and lead the charge, we know how to get it done.
Experience
Telling someone how to do something isn't the gold star approach to change management. With over 25 years in more than 70 countries helping organizations large and small empower their employees to adapt, adopt and lead the charge, we know how to get it done.
Root Cause
After speaking with the CIO and key members of her leadership team, we identified the biggest concern from employees was the uncertainty of the change. What will the new place be like? How will they work together? How long will travelling to the new location take? Once we understood the root cause was uncertainty and loss of control, we worked on how to bring control back into people’s routines and demystify what the new world order would be.
Re-Imagine
Rather than holding a standard Townhall with PowerPoint images of the new location, routes and workstations, we re-imagined an event that would take place at the new location – but more than a Townhall. A ‘first class’ trip to truly experience what work would be like in their new home!
Roadmap
Using the theme “One IT – Going Places,” our team developed a series of travel-related announcements to hype the event for the big trip:
- Boarding passes with travel times and maps to the new location
- “Must see” map indicating the various areas of the new building
- Passports for each employee for getting stamped upon visiting one of the “must see” areas
- Gift bags and incentives at each of the “must see” areas to create conversation with new co-workers
Rollout
On the day of the day of the event, one would have thought everyone was going on a world tour. Everyone with the “One IT – Going Places” caps and shirts all holding their passports and complimentary travel bags.
Quick Stats
Explore
569
business class boarding passes
Consolidate
5
units into one unit
Delight
26
international food stations
Results
All 500+ employees that day experienced first-hand their new work-home. They met and got to know different departments, different people and even tried different foods at each of the passport stations. Change was fun that day, and every day after.
A New Home
The new home was a hit and, of course, when people are happy when they come to work, the results soon follow. We helped bring clarity to uncertainty and made change fun for a change!